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Novabridge streamlined HR operations with ServiceNow HR Service Delivery (HRSD), automating recruitment, onboarding, and talent management during rapid workforce expansion. The transition from manual processes to a scalable, centralised HR solution improved efficiency, compliance, and employee experience.

Novabridge, in collaboration with Wipro, partnered with the Federal Department of Health and Aged Care (DoHAC) to develop a Proof of Concept (POC) assessing ServiceNow as an enterprise platform. This initiative successfully modernised service management across IT, Procurement, and HR, enabling DoHAC to streamline critical business functions and validate ServiceNow’s potential as a long-term solution.

Novabrige collaborated with NHMRC to workshop, design, implement, test, and train staff on the new ServiceNow-based service portal. This enhanced notifications and streamlined service management, adapting to a peak of customer interactions of 26,723 in 2019.

Leidos partnered with Novabridge to deliver a robust integration solution for their federal government client. The project involved connecting the client’s sovereign ServiceNow instance with six external vendor systems, such as Jira ServiceDesk, ensuring bidirectional synchronisation of ITSM events. This integration enhanced operational efficiency, automated workflows, and improved data quality.

Leidos utilises ServiceNow for IT Service Management (ITSM) and IT Operations across multiple service providers. To improve service performance visibility, the client required a centralised Service Level Agreement (SLA) tracking solution within ServiceNow. The objective was to monitor SLA performance for each service provider (or service tower) using ServiceNow’s Performance Analytics, providing real-time insights into availability (lost business time) and reliability metrics.

Discover how Novabridge used ServiceNow’s Enterprise Onboarding module to help Canberra Health Services efficiently recruit and onboard 2,500 new employees, streamlining HR processes and improving operational efficiency.

Explore how Novabridge helped the Department of Foreign Affairs and Trade (DFAT) streamline procurement and improve technology integration with a custom Procurement Application and ServiceNow support, driving efficiency, collaboration, and real-time decision-making.

AMSA struggled with outdated CMDB and discovery tools, limiting their IT operations’ efficiency and reliability. Partnering with Novabridge, they revamped their CMDB, optimized discovery, and implemented service mapping to enhance ITOM maturity, streamline processes, and build a scalable, future-ready IT ecosystem.