ServiceNow Workflow Data Fabric 2025: The superpower for AI agents
NEWS
Digitalisation and AI adoption have become must-dos for every organisation that doesn't want to be left behind. They're investing heavily in artificial intelligence (AI), deploying new platforms, expecting high performance and deep automation will make a revolution in revenue and operations. But reality often tells a different story.
"AI is only as powerful as the platform it's built into and the data it has access to," said Jon Sigler, senior vice president of Platform and AI at ServiceNow Knowledge 2025.
Thrown into an environment lacking direction, AI agents struggle through a maze of legacy systems, working independently with fragmented data siloed across departments, whilst user experience falls into confusion when no improvements are visible.
According to Gartner, by 2026, over 60% of enterprise AI initiatives will fail if they don't solve the data problem. And this situation doesn't exclude any industry – from finance and manufacturing to healthcare.
Fortunately, we now have ServiceNow Workflow Data Fabric!
Workflow Data Fabric: Data Architecture for the AI Era
ServiceNow Workflow Data Fabric, launched in late 2024, isn't just a platform update. It's how ServiceNow is redefining the relationship between AI, data, and workflows.
At its core, Workflow Data Fabric is an intelligent data integration layer between existing systems, connecting dispersed data sources (both within and outside ServiceNow), analysing them, and orchestrating data seamlessly.
It's like an intelligent layer sitting between systems to:
- Connect real-time data
- Apply governance and security policies automatically
- Work as "one data layer"
With over 100 pre-built connectors (Oracle, SAP, Snowflake, SQL, etc.), Workflow Data Fabric connects all native data integrated straight into ServiceNow, turning it into instant fuel for AI agents. All whilst maintaining a secure and compliant environment.
Let’s take a deep dive into each function and the benefits of ServiceNow Workflow Data Fabric!
A powerful system of action that boosts operational efficiency and customer experience
Workflow Data Fabric is powered by ServiceNow’s Automation Engine, which includes pre‑built integrations and automation tools, real‑time data streaming, RPA, and process mining capabilities, to put data to work and unlock value with orchestration and automation at ultra‑speed and scale.
This speed and scale are made possible with ServiceNow’s high‑performance database, RaptorDB Pro, with early use cases demonstrating up to 53% improvement in overall transaction times, 27X faster pulling of reports, analytics, and list views, and 3X more transactional throughput.
These are real figures and the reason why IT leaders are reassessing their entire data architecture to "build a highway for AI agents", rather than continuing to patch legacy systems.
Read more about how Workflow Data Fabric enhances CRM here!
Not just fast, but smart, transparent and compliant
The greatest benefit of ServiceNow Workflow Data Fabric isn't just eliminating information delays when data passes through multiple systems, but it also brings transparency and traceability – critical elements in the era of Responsible AI.
Every data interaction step is tagged with metadata: source, responsible party, and access policies. As a result, you can:
- Understand what data AI agents are "thinking" with
- Audit the entire data chain from input to action
- Meet compliance requirements like GDPR, HIPAA, and APRA more easily
This isn't a luxury theory but a necessary condition for AI agents to become a long-term strategic tool. In healthcare, for instance, when an AI agent recommends medication for a patient, doctors can trace back to the data source: which test results, which lab system, who entered the data without surprises, just confidence.
It is turning enterprise data into actionable insights.
ServiceNow Workflow Data Fabric isn't just for IT but for cross-department use
One of the most appealing aspects of Workflow Data Fabric is its cross-departmental nature. This means it doesn't just serve IT departments alone, but also helps connect data between finance – operations – HR – supply chain – CRM.
For example, an HR onboarding process can now:
- Automatically pull contract data from the HR system
- Connect with hardware inventory to prepare laptops
- Check the system access status from the security
- And simultaneously trigger training chains on the LMS
It's all one workflow, "woven" from multiple different sources because now AI agents don't need to wait for data – data waits ready for AI to get to work. That's the breakthrough change leaders need to optimise ServiceNow Responsible AI effectiveness.
That's not all there is to say about the long-term strategic vision and boundless capabilities of the Now Platform.
Strategic partnerships lay the foundation for AI‑driven business transformation
The new ServiceNow Workflow Data Fabric capabilities are underpinned by strategic partnerships and integrations, enabling ServiceNow to offer data solutions that support the AI-driven transformation of enterprise workflows. Through partnerships with leading data platforms, customers can activate ServiceNow workflows directly within these ecosystems. This helps customers bridge the gap between insights and action and ensures they can harness the full potential of their data ecosystems.
ServiceNow's strategic partnership with Cognizant helps the company become the first global systems integrator to bring Workflow Data Fabric to market, helping joint customers rapidly deploy these solutions.
Zero Copy integration capabilities with Workflow Data Fabric also allow enterprises to securely connect with their data sources without needing to move or copy data.
ServiceNow also partners with leading data companies like Databricks and Snowflake, significantly boosting ServiceNow's integration capabilities, therefore, customers can act quickly based on insights provided by data.
Novabridge – Connecting technology with practice in ANZ
In Australia and New Zealand, where public and private organisations are racing towards digitalisation, Novabridge confidently brings Workflow Data Fabric architecture into real operational life.
Novabridge is a leading ServiceNow partner in consulting and implementation, having successfully deployed many complex solutions across ANZ. Novabridge's team of engineers and consultants not only master the technical aspects but also understand industry context, leadership expectations, and local regulatory standards. Therefore, we take full responsibility for ensuring a complete, seamless experience for enterprises that trust us.
Conclusion
When leaders ask: "How will AI help me improve performance?", the answer doesn't lie in language models or new bots. It lies in how data is organised so AI can operate in a real, trustworthy, and controllable context.
ServiceNow Workflow Data Fabric brings a modern yet mature approach to solving the data problem for AI. No forced platform transformation, no demands for radical change. Just connect properly and responsibly, and organisations are ready to step into the AI-first era.
And if you're considering starting that journey, let Novabridge become your trusted technical companion from architecture assessment, and integration selection, to deployment and training AI agents to operate safely and transparently.
Frequently Asked Questions
Q: What is ServiceNow Workflow Data Fabric and how does it work?
A: ServiceNow Workflow Data Fabric is an intelligent data integration layer that connects dispersed data sources across systems, enabling AI agents to access real-time data seamlessly. It works by creating a unified data layer with automated governance and security policies.
Q: How does workflow data fabric improve AI agent performance?
A: Workflow data fabric eliminates data silos and reduces information delays, allowing AI agents to work with complete, real-time data. This results in faster decision-making, improved accuracy, and more effective automation across enterprise workflows.
Q: What are the key benefits of implementing ServiceNow Workflow Data Fabric?
A: Key benefits include up to 53% improvement in transaction times, 27X faster report generation, enhanced data transparency and traceability, automated compliance with regulations like GDPR and HIPAA, and seamless cross-departmental data integration.
Q: Can workflow data fabric integrate with existing systems without data migration?
A: Yes, ServiceNow Workflow Data Fabric offers Zero-copy integration capabilities, allowing enterprises to securely connect with existing data sources without needing to move or copy data. It supports over 100 pre-built connectors including Oracle, SAP, and Snowflake.
Q: Is ServiceNow Workflow Data Fabric suitable for all industries?
A: Absolutely. The workflow data fabric architecture is designed for cross-industry implementation, from healthcare and finance to manufacturing and government sectors. Its flexible integration capabilities and compliance features make it adaptable to various regulatory requirements and business needs.
